What Are Resources and How to Utilise Them?

What Are Resources and How to Utilise Them?


Resources are non-staff assets that can be assigned to a service to help manage availability. They work similarly to staff members in that they:
Have their own availability schedule
Are assigned to specific services
Determine when a service can be booked


However, unlike staff members, resources cannot be assigned in multiples to a service (i.e. 2 staff for a couples massage), but unlike staff, they can have their own capacity.

📌 Examples of Resources:

  • Rooms – e.g., massage rooms, therapy rooms, treatment rooms
  • Equipment – e.g., kayaks, bikes, jet skis, photography gear
  • Vehicles – e.g., tour buses, boats, rental cars
  • Tables - e.g., restaurants, offices

How Do Resources Work?

✅ Resources function the same as staff members when determining a service's availability.
✅ If a
resource is unavailable, the service cannot be booked at that time.
✅ A resource
can be assigned alongside staff to ensure the required asset is available.
Resources can have their own capacity, which is useful for private group bookings.


Example 1: Massage Business
A massage therapist works across
three treatment rooms. If each room is assigned as a resource, customers will only be able to book when both the therapist and a treatment room are available.

Example 2: Private Tours
A
tour company offers private vehicle tours with a maximum of four people per car. The vehicle is assigned as a resource with a capacity of four, ensuring the vehicle can accommodate bookings ranging from one to four people per session.


How to Add a Resource

1️⃣ Go to Settings > Resources.
2️⃣
Click the blue + button (or press + Add new if no resources exist).
3️⃣
Enter the resource name (e.g., "Massage Room 1").
4️⃣
Assign a location (if applicable).
5️⃣
Set the availability hours under the Hours tab.
6️⃣
Click Update to save.




How to Assign a Resource to a Service

1️⃣ Go to Inventory > Services.
2️⃣
Click the action button (•••) next to the service, then select Edit.
3️⃣
Navigate to the Staff & Resources tab.
4️⃣
Click "+ Assign Staff/Resource" and select the resource(s) required.
5️⃣
Click Update to save.


📌 Important:

  • A service cannot be booked unless at least one staff member OR one resource is assigned.
  • If both staff and resources are assigned, both must be available for a booking to be accepted.
  • The resource's capacity will determine the maximum number of people per booking for private bookings.

Troubleshooting & FAQs

When should I use resources?

Resources should be used when a service requires a physical asset to be available for bookings. This is ideal for:

  • Treatment rooms (e.g., massage, therapy)
  • Rental equipment (e.g., bikes, kayaks, jet skis)
  • Private group tours (e.g., guided 4WD, boat tours)
  • Restaurant tables (e.g., allocating tables with set capacities for reservations)
  • Vehicles (e.g., tour buses, rental cars)

Resources ensure accurate availability management and prevent overbooking.

Can I fine-tune resource availability?

Yes! You can adjust resource availability for specific dates using the fine-tune function. This is useful for temporary unavailability, such as when a vehicle is undergoing maintenance or a treatment room is closed for repairs.

For more details, visit this guide.

How does resource capacity work?

Each resource can have a defined capacity, allowing customers to select their quantity and pay accordingly. However, unlike multiple group booking services, any remaining capacity cannot be booked by other customers when configured as a private group booking.

Example 1: Private Boat Tour
A boat resource has a capacity of six. If a customer books for two people, the remaining four spots cannot be booked by another customer.

Example 2: Restaurant Tables
A restaurant manages individual table bookings instead of just setting a total 100-person capacity for the venue. Tables are created as resources with different capacities (e.g., 2-seater, 4-seater, 8-seater), allowing for structured reservations.

📌 If a resource is fully booked, it will no longer be available for other customers until it is free again.

 


Need Help?

If you need assistance, contact our support team:
💬 
Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 
Email: support@nabooki.com


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