What Are Resources and How to Utilise Them?
Resources are non-staff assets that can be assigned to a service to help manage availability. They work similarly to staff members in that they:
✅ Have their own availability schedule
✅ Are assigned to specific services
✅ Determine when a service can be booked
📌 Examples of Resources:
- Rooms – e.g., massage rooms, therapy rooms, treatment rooms
- Equipment – e.g., kayaks, bikes, jet skis, photography gear
- Vehicles – e.g., tour buses, boats, rental cars
- Tables - e.g., restaurants, offices
How Do Resources Work?
✅ Resources function the same as staff members when determining a service's availability.
✅ If a resource is unavailable, the service cannot be booked at that time.
✅ A resource can be assigned alongside staff to ensure the required asset is available.
✅ Resources can have their own capacity, which is useful for private group bookings.
Example 1: Massage Business
A massage therapist works across three treatment rooms. If each room is assigned as a resource, customers will only be able to book when both the therapist and a treatment room are available.
Example 2: Private Tours
A tour company offers private vehicle tours with a maximum of four people per car. The vehicle is assigned as a resource with a capacity of four, ensuring the vehicle can accommodate bookings ranging from one to four people per session.
How to Add a Resource
1️⃣ Go to Settings > Resources.
2️⃣ Click the blue + button (or press + Add new if no resources exist).
3️⃣ Enter the resource name (e.g., "Massage Room 1").
4️⃣ Assign a location (if applicable).
5️⃣ Set the availability hours under the Hours tab.
6️⃣ Click Update to save.
How to Assign a Resource to a Service
1️⃣ Go to Inventory > Services.
2️⃣ Click the action button (•••) next to the service, then select Edit.
3️⃣ Navigate to the Staff & Resources tab.
4️⃣ Click "+ Assign Staff/Resource" and select the resource(s) required.
5️⃣ Click Update to save.
📌 Important:
- A service cannot be booked unless at least one staff member OR one resource is assigned.
- If both staff and resources are assigned, both must be available for a booking to be accepted.
- The resource's capacity will determine the maximum number of people per booking for private bookings.
Troubleshooting & FAQs
Resources should be used when a service requires a physical asset to be available for bookings. This is ideal for:
- Treatment rooms (e.g., massage, therapy)
- Rental equipment (e.g., bikes, kayaks, jet skis)
- Private group tours (e.g., guided 4WD, boat tours)
- Restaurant tables (e.g., allocating tables with set capacities for reservations)
- Vehicles (e.g., tour buses, rental cars)
Resources ensure accurate availability management and prevent overbooking.
Yes! You can adjust resource availability for specific dates using the fine-tune function. This is useful for temporary unavailability, such as when a vehicle is undergoing maintenance or a treatment room is closed for repairs.
For more details, visit this guide.
Each resource can have a defined capacity, allowing customers to select their quantity and pay accordingly. However, unlike multiple group booking services, any remaining capacity cannot be booked by other customers when configured as a private group booking.
Example 1: Private Boat Tour
A boat resource has a capacity of six. If a customer books for two people, the remaining four spots cannot be booked by another customer.
Example 2: Restaurant Tables
A restaurant manages individual table bookings instead of just setting a total 100-person capacity for the venue. Tables are created as resources with different capacities (e.g., 2-seater, 4-seater, 8-seater), allowing for structured reservations.
📌 If a resource is fully booked, it will no longer be available for other customers until it is free again.
Need Help?
If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com
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