The Core Principle: Commission ≠ Discount

A critical principle underpinning Nabooki's agent accounting framework is that commission is not a discount. This distinction has important implications for your invoices, GST, and financial reporting.

1. Your invoice always reflects the full service value — regardless of how much the agent actually pays at checkout.

2. GST is calculated on the full taxable amount, not the net amount the agent pays.

3. Commission is recorded as a payment applied against the invoice, reducing the balance owed — not as a reduction in the sale price.

This approach ensures your revenue figures remain accurate, your tax obligations are correctly calculated, and your accounts are clean and auditable.

How Commission Works in Practice

Here are the four key scenarios that illustrate how commission and payments interact:

1. Net Payment via Logged-In Agent ($100 service, 10% commission, $90 paid)

1. Invoice raised: $100 (GST included)

2. Payments applied: $90 credit card + $10 agent commission payment = $100 total

3. Commission status: Fully settled at time of booking

4. Outstanding balance: $0

2. Full Payment via Agent URL, Agent Not Logged In ($100 service, 10% commission, $100 paid)

1. Invoice raised: $100 (GST included)

2. Payments applied: $100 credit card

3. Commission status: $10 owed to the agent — to be paid offline by the operator via RCTI after the booking is completed.

4. Outstanding balance: $0 (from customer), but commission debt to agent remains

3. Invoice Agent, No Payment at Booking ($100 service, 10% commission, $0 paid)

1. Invoice raised: $100 (GST included)

2. Payments applied: $10 commission payment

3. Outstanding balance: $90 payable by agent on customer invoice

4. Commission status: Paid (as a net deduction)

4. Partial Payment via Logged-In Agent ($100 service, 10% commission, $50 paid)

1. Invoice raised: $100 (GST included)

2. Payments applied: $50 credit card + $10 commission = $60

3. Outstanding balance: $40

4. Commission status: Fully paid/cleared

Commission Recalculation

If an agent booking is cancelled, updated, or modified, the system automatically:

1. Removes the commission if the booking is fully cancelled.

2. Recalculates the commission if the booking is partially cancelled or changed.

This keeps your commission records accurate without manual intervention.

RCTI (Recipient Created Tax Invoice)

For commission amounts owed by the operator to agents (gross bookings where commission is not a net transaction), reconciliation and billing support is available through data captured in the platform. RCTI processing and payment to agents is handled outside the platform in the initial phase.