How do I update my agent account

How do I update my agent account


Overview

Your agent account contains key details that affect how you make bookings and receive commission. You can update most of these details directly from the Agent Portal, or they can be updated by the merchant from their end.

Note: In the current phase, changes to account details are managed by the merchant (who can update them via the Agent Settings page in their merchant profile). If you need to update your account information, contact the merchant directly.

Invoice Agent Settings

If you are an invoice agent (able to make bookings without pre-payment), your account includes an additional setting:

  1. Consolidated Statement Frequency: Configured by the merchant — determines how often you receive grouped statements of completed/unpaid orders. Options include daily, weekly, fortnightly, or monthly.

These statements help you track what you owe the merchant and reconcile your booking activity.

Updating Your Own Profile Information

For changes to your personal login details (password, contact information), manage these through your standard Nabooki account settings within the Agent Portal.

Need Help?

If you're having trouble updating your account details, contact the merchant directly or reach out to Nabooki Support at support@nabooki.com.

Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com

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