How to manage customer passes

Passes in Nabooki are a convenient way to manage multiple-session services, such as classes, workshops, or memberships. This guide will walk you through how to view, edit, and manage passes to ensure smooth operations for your business.

Go to CRM > Passes to view and manage the details of the purchased passes (multiple session service). This page will display the customers' pass details, such as the customer's name, total, booked, remaining, validity, and payment status.

Total: The total number of passes purchased by the customer.

Booked: The number of passes that the customer has already used.

Remaining: The number of passes left for the customer to use.

Valid until: The expiration date for the passes.

Payment: Indicates whether the passes have been fully paid, partly paid, or not paid.

How to edit a pass

This will redirect to the Booking Ticket > Sessions tab. This window will contain the pass details, allowing you to modify the validity and total number of sessions.

How to change the total number of sessions

Select 'Edit' next to the numerical value or "Unlimited" to thr right of 'Total sessions:' to be display the following window.

Use "0" to set the value to unlimited sessions (can be used in conjunction with expiry dates for select uses).

Or enter a numerical value to update the total number of sessions.

How to change the validity of the pass

A date picker will display, allowing you to either set an expiry or extend a pass.

View payments

This will redirect to the Booking Ticket > Payments tab. This window will contain the details of the payment.

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