Multi-session passes allow customers to purchase a set number of sessions upfront for services such as classes, workshops, memberships, activities, etc. Customers can book some or all of their sessions at the time of purchase and reserve the remaining sessions to book later within the pass’s valid timeframe.
To ensure smooth management, passes rely on services being configured as multi-session packages, which track the number of sessions included, session expiration dates, and booking availability. Staff can also manually add sessions to a pass if needed to extend or adjust customer entitlements.
1️⃣ Go to Sales > Passes using the left navigation menu.
2️⃣ This page displays all purchased multi-session passes with key details including:
• Customer Name – The name of the pass holder.
• Total – The total number of sessions included in the pass.
• Booked – The number of sessions the customer has already used.
• Remaining – The number of sessions left to use.
• Valid Until – The expiration date of the pass.
• Payment – The payment status (fully paid, partly paid, or unpaid).
3️⃣ Click on a pass to view or manage further details such as adding sessions.
When you edit a pass, you will be redirected to the Booking Ticket > Sessions tab. This window contains the pass details, allowing you to modify the validity period and the total number of sessions included in the pass.
1️⃣ In the Sessions tab of the booking ticket, select Edit next to the numerical value or the word Unlimited to the right of Total sessions:.
2️⃣ A window will display where you can:
- Enter 0 to set the pass to have unlimited sessions (this can be used together with expiry dates for certain use cases).
- Or enter a specific numerical value to update the total number of sessions.
3️⃣ Save your changes to update the pass.
1️⃣ In the Sessions tab, a date picker will appear allowing you to either set a new expiry date or extend the current validity of the pass.
2️⃣ Select the desired date and save to update the pass validity.
1️⃣ Open the pass booking ticket.
2️⃣ Navigate to the Sessions tab.
3️⃣ Click Add Session to open the new session form.
4️⃣ Enter the session details including date, time, assigned staff or resources.
5️⃣ Save the session to add it to the pass.
This allows the customer to have additional sessions added to their pass, which can be booked and tracked accordingly.
View the remaining sessions by opening the pass in Sales > Passes.
Yes, sessions can be manually added by editing the pass in the Sales > Passes area.
Customers will not be able to book further sessions until they renew or top up their pass.
You also have the ability to extend the timeframe for completion and add more sessions to the pass if required.
The system deducts a session from the pass each time a customer checks in to a booked session.
For details on setting up and managing the check in feature, please view How To Check In Customers.
Customers can book some or all of their purchased sessions upfront and book remaining sessions later within the pass validity.
If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com