How to manage customer passes

Passes in Nabooki are a convenient way to manage multiple-session services, such as classes, workshops, or memberships. This guide will walk you through how to view, edit, and manage passes to ensure smooth operations for your business.

Go to Sales > Passes to view and manage the details of the purchased passes (multiple session service). This page will display the customers' pass details, such as the customer's name, total, booked, remaining, validity, and payment status.

Total: The total number of passes purchased by the customer.

Booked: The number of passes that the customer has already used.

Remaining: The number of passes left for the customer to use.

Valid until: The expiration date for the passes.

Payment: Indicates whether the passes have been fully paid, partly paid, or not paid.

How to edit a pass

This will redirect to the Booking Ticket > Sessions tab. This window will contain the pass details, allowing you to modify the validity and total number of sessions.

How to change the total number of sessions

Select 'Edit' next to the numerical value or "Unlimited" to the right of 'Total sessions:' It will display the following window.

Use "0" to set the value to unlimited sessions (can be used in conjunction with expiry dates for select uses).

Or enter a numerical value to update the total number of sessions.

How to change the validity of the pass

A date picker will display, allowing you to either set an expiry or extend a pass.

View payments

This will redirect to the Booking Ticket > Payments tab. This window will contain the details of the payment.

---

Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com

• Related Articles

• How to Set Up and Manage One or More Business Locations

  The Locations section in Nabooki is where you manage your business address, contact details, operating hours, and additional locations. Every business has at least one location, and additional locations can be added if your business operates in ...

• How to Add an Additional Session for a Customer in a Multi-Session Package

  When a customer books a multi-session package, they may not schedule all sessions upfront. In this case, additional sessions can be booked later, either by the customer through their unique booking link, via the customer portal or by the businesss in ...

• How to Create a Booking Timetable Using Sub-Services

  Sub-services allow businesses to offer multiple booking options that share a common schedule. This is particularly useful for group fitness classes, workshops, or activities where customers can choose different booking types, such as casual visits or ...

• How to enable, view, integrate and manage customer reviews

  Customer's feedback can be enabled and a request for feedback will be sent via email to the customer once the service is finished. This was created to see the feedback of customers on how they found the service or product. This can be used to help ...

• Customer Login Feature

  This article will outline our feature that allows customers to log in to their own individual profiles, which will contain their existing bookings and other useful features. This great feature can be used as a central hub for all of your booking ...