Payments & Refunds Report

Payments & Refunds Report


The Payments & Refunds Report shows every payment and refund processed, including the amount settled to you, the payment method used and which terminal took it. You can export the report as a CSV or Excel file.

The report includes the date, amount, payee, transaction type, payment method, payment type, description and booking ID for any selected date range. 


View and export payment & refund data 

  1. In the left navigation menu, go to Reports.
  2. Select Payments & Refunds Report.
  3. Click Filter to narrow down the results:
    1. Choose a date range for when transactions were Created.
    2. Optionally, filter by Origin (Agent or Direct) and Payment method (Online payment, Terminal payment, Manual payment or Gift voucher purchase).
    3. Click Apply filters.
    Active filters appear below the report title. To remove one, click the x on the filter, or click Clear filters to remove them all.
  4. Click Columns and select the details you want to include in the report.
  5. Click Export and select your preferred file format, CSV or Excel, to download the report.

⚠️ Warning: The export function currently only downloads results for the page you are viewing. If your report spans multiple pages, you will need to export each page separately.






Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com