How Multi-Currency Payments and Refunds Work in Kovena
Kovena enabled seamless international transactions by allowing your customers to pay and receive refunds in their local currency. This multi-currency support provides greater transparency, improves conversion rates and simplifies global bookings for your business.
1. Accepted Currencies
Kovena currently supports payments and refunds in the following currencies:
Australian Dollar (AUD)
Euro (EUR)
New Zealand Dollar (NZD)
US Dollar (USD) - available only after completing a separate onboarding process
While customers can choose from these currencies at checkout, you will receive payouts in your selected base currency from among these supported options.
2. Accepting Multi-Currency Payments
When customers book with your business through Kovena:
Currency Selection: Customers see prices in both your advertised currency and the equivalent amount in their preferred currency (AUD, EUR, NZD, or USD). The final transaction is processed in the customer's selected currency.
Transparent Exchange Rates: If a currency conversion is required for payout, Kovena applies market-aligned exchange rates with clearly outlined fees.
3. Payouts in Your Base Currency
All payouts are made in your selected base currency, regardless of the currency used by the customer at checkout.
Kovena ensures:
You are always credited the full advertised amount in your base currency (minus applicable fees).
Customers are not affected by currency fluctuations or unexpected conversion costs.
Currency conversion and reconciliation are managed automatically by Kovena.
4. Processing Refunds
Kovena ensures that refunds are fair and easy to manage:
Refunds are processed in the same currency the customer paid with.
The refunded amount will match the original value – no exchange rate surprises for your customers.
Kovena handles all currency handling and conversions.
5. Reconciling Multi-Currency Payments
As a merchant you will need to account for all your transactions in your local currency. This will be simple as this is the currency you will be paid-out through the gateway, regardless of the currency the customer has chosen to pay.
It should be noted that the Nabooki invoice report will show both the local and international currency giving you visibility of the effective exchange rate. The Nabooki payments report will only show the transacted currency. To reconcile payments it is advisable to use the payments report that can be downloaded from your Kovena account and shows both currencies.
Your Kovena onboarding process indicates the approved timing for when payments will be released to you. You should refer to the reports available in your Kovena account when looking to account for sales where the customer has paid you, and you are waiting on payments to be distributed through the payment gateway.
In these cases where your payment distribution is delayed by allowed distribution timeframes through the payment gateway, the Nabooki platform will always indicate the status of the payment from the customer through the gateway, allowing you to make refunds and view the status of invoices, even when the funds have not yet been distributed to you.
Merchant service fees at the level stated in your Kovena account will be deducted from payments before they are distributed to you.
Reconciling Payments and Currency Reporting
Key Consideration
Kovena processes and settles funds in your base currency, while Nabooki displays the original transaction currency. It's important to understand where to find the correct details for reconciliation.
Nabooki Reports:
The Invoice Report shows both the customer's payment currency and your base currency (including the effective exchange rate).
The Payments Report only shows the currency used at the time of transaction.
Best Practice for Reconciliation:
To reconcile transactions and payouts accurately, refer to the Payments Report within your Kovena account. This report includes both currencies and is the most accurate source of truth.
Understanding Deferred Payouts
Some Kovena payouts may be subject to delay based on your approved settlement timing.
Even when a customer has paid, funds may not yet be distributed to you.
Nabooki will still show the booking as paid, allowing you to issue refunds and track the invoice as usual.
For payment settlement timing and withheld funds, refer to your Kovena account dashboard.
💡 Tip: Merchant service fees, as outlined in your Kovena account, are automatically deducted before payout.
Troubleshooting & FAQs
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