How to Add a Custom Message to the Booking Confirmation Email

Adding a custom message to your booking confirmation emails is a great way to communicate important information directly to your customers. This message can include instructions, reminders, or any additional details customers need before their booking.

Using this feature helps reduce confusion, improve customer experience and ensures your customers are well-prepared.

Step 1: Access the Booking Preferences Tab

1️⃣ Using the left navigation menu, go to Inventory > Services.
2️⃣ Select the service you want to add the custom message for and click Edit.
3️⃣ Navigate to the Booking Preferences tab.

Step 2: Add Your Custom Message

1️⃣ Scroll down to the Customer Confirmation section.
2️⃣ Enter your custom message here. This message will be included in the booking confirmation email sent to customers for this service.
3️⃣ Use this space to include important details such as:

• Pre-booking requirements (e.g., fill out a form, bring ID).
• Payment instructions (e.g., settle payment before arrival).
• Meeting points or specific arrival instructions.
• Reminders about what to bring or wear.
  

4️⃣ Click Update to save your changes.

The image below is an example of how the custom message will display on a booking confirmation to customers.

Troubleshooting & FAQs

Can I add different custom messages for different services?

Yes, the custom message is set per service in the Booking Preferences tab, so you can tailor messages to each service.

Where exactly does the custom message appear in the email?

It appears within the booking confirmation email content, below the booking details section.

Can I include links or images in the custom message?

You can include clickable links in the custom message, but you cannot apply text formatting such as bold or italics. Images are not supported.

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Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com

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