Manage multi-session passes

Manage multi-session passes

Manage multi-session passes

A multi-session pass lets customers purchase a set number of sessions upfront — for example, a 10-class pass or a 2-week unlimited access pass. Customers can book some or all of their sessions at the time of purchase, and reserve the rest to book later within the pass's valid timeframe.

Each session a customer attends is deducted from their pass balance via check-in, keeping their remaining session count accurate.

Before You Start: 
  1. Your service must be configured as a multi-session package before passes can be sold or managed. If you haven't done this yet, see: Using Multi-session 

Viewing and monitoring passes

To see all purchased passes across your customer base:
  1. Go to Sales > Passes in the left navigation menu. 
  2. This page lists all purchased passes. Click any pass to view or manage it in detail. 

Each pass displays the following information:

Detail What it shows
Customer name
The name of the pass holder
Total
The total number of sessions included in the pass
Booked
The number of sessions the customer has already used
Remaining
The number of sessions left to use
Valid until
The expiry date of the pass
Payment
Payment status: fully paid, partly paid, or unpaid

Editing a pass

Clicking a pass opens the Booking Ticket. From here you can modify the pass's session count and validity period from the Sessions tab.

Changing the total number of sessions 

  1. In the Sessions tab, select Edit next to the value shown beside Total sessions.
  2. In the window that appears, enter a specific number to set a new session count, or enter 0 to set the pass to unlimited sessions.
  3. Save your changes.


Changing the validity period

  1. In the Sessions tab, use the date picker to set a new expiry date or extend the current one.
  2. Select the desired date and save.

View payment details

To review payment information for a pass, open the Booking Ticket and navigate to the Payments tab. This shows the full payment history and current status for that pass.


Adding sessions to a pass

You can manually add individual sessions to a customer's existing pass — useful when a customer didn't schedule all sessions at purchase, or when their circumstances change.
  1. Go to Sales → Bookings and search for the customer by name, email, phone, or booking ID.
  2. Open the customer's booking to open the booking window.
  3. Select the Sessions tab and click + New Session.
  4. Select the date, time, and staff or resource (if applicable).
  5. Click + Add Session. Repeat as needed for additional sessions.
Sessions added this way are included in the customer's existing package — no additional payment is required.


How check-in affects pass usage

When a customer attends a session and is checked in, one session is automatically deducted from their pass balance. This is how the system keeps the Booked and Remaining counts accurate.

It's important that customers are checked in for every session they attend — without a check-in, the session will not be deducted and their pass balance will appear higher than it actually is.

For step-by-step check-in instructions, see: Check-in customers for sessions or passes

Customer self-service

Customers can manage their own session bookings without needing to contact you. They can book remaining sessions, view their pass balance, and manage existing bookings by:
  1. Opening their original confirmation email.
  2. Clicking Manage Booking.
  3. Selecting + New Session to add a session.
Customers can also manage bookings through the customer portal. Encouraging customers to use self-service booking reduces manual work and helps them lock in preferred time slots in advance.

Troubleshooting & FAQs

How can I see how many sessions a customer has left on their pass?

View the remaining sessions by opening the pass in Sales > Passes.

Can I manually add more sessions to a customer’s pass?

Yes, sessions can be manually added by editing the pass in the Sales > Passes area.

What happens if a pass expires before all sessions are used?

Customers will not be able to book further sessions until they renew or top up their pass.

You also have the ability to extend the timeframe for completion and add more sessions to the pass if required.

How does the system track sessions used?

The system deducts a session from the pass each time a customer checks in to a booked session.

For details on setting up and managing the check in feature, please view How To Check In Customers.

Can customers book all their sessions at once?

Customers can book some or all of their purchased sessions upfront and book remaining sessions later within the pass validity.


Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com


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