Check-in customers for multi-session passes

Check-in customers for multi-session passes

Check-in customers for multi-session passes

In this article, you'll learn how to record attendance, track session usage and keep pass balances accurate. 

Once a pass is checked-in, Nabooki automatically updates their balance: 
  1. The Booked count increases by one.
  2. The Remaining count decreases by one.
If a customer is not checked in for a session, no deduction is made β€” meaning their balance will appear higher than it should be. Consistent check-in practice is important for keeping pass records accurate.

If a customer's pass has already been fully used or has expired, the system will flag this at check-in and prevent the session from being recorded against the pass.

Before You Start:
  1. Check-in is only available for services with check-in enabled. If you haven't set this up yet, go to: Check-in customers > Enable check-in for a service, before you start. 

Step-by-step instructions

  1. Go to Schedule > Calendar and locate the relevant session.
  2. Click the session to open the Event Window, which lists all customers booked into that session.
  3. As each customer arrives, click the Check-in icon next to their name to record their attendance.




QR code check-in

For busy sessions where speed matters, QR code check-in lets customers check themselves in on arrival without any manual input from staff. Each customer's booking generates a unique QR code they can present at the door.


Troubleshooting & FAQs

How does check-in affect session pass usage?
Each check-in records one session used, helping you track how many sessions a customer has left on their pass.
Can I check in customers manually if needed?

Yes, manual check-in is available via the Event or Booking Window. See: How to Check In Customers.

What happens if a customer misses a session?

You can leave their booking unchecked or add a note to indicate a no-show. Check your business policy on whether to deduct a session for no-shows.

What happens if a customer tries to use an expired or fully used pass?
The system will prevent them from booking their next session, so it’s important to check in customers to ensure correct session management. If check-in is not activated, the system automatically marks all bookings as checked-in and deducts sessions regardless.
Should customers book their future sessions themselves?
Yes, it’s best to encourage customers to book all future sessions through their booking confirmation email or customer portal. This helps avoid manual bookings and ensures their spot is reserved. While staff can add sessions manually if needed, this should be minimised to reduce errors and workload. For details, see: How to Add New Session.
 

Need Help?

If you need assistance, contact our support team:
πŸ’¬ Live Chat: Click the chat icon in the bottom-right corner of the screen.
πŸ“§ Email: support@nabooki.com


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