Adding an Agent
Overview
Operators can create and manage agents directly from within the Nabooki merchant profile, no need to contact Nabooki Support for agent linking. This gives you full operational control over your agent network.
How to Add a New Agent
Navigate to Marketplace > Agents in your merchant profile, then click Add New Agent.
All of the following fields are mandatory:
| Field | Description |
|---|---|
| Agent name | The name of the agency or business |
| Authorised person – First name | First name of the primary contact |
| Authorised person – Last name | Last name of the primary contact |
| Email address for the agent account | |
| Tax registration | Select “Not registered” or “GST (10%)” |
| Default commission (%) | The starting commission rate applied to all services |
| Allow to pay by invoice | Toggle (default: off) — enables deferred payment for this agent |
Note: Merchants can only create agents if they meet the following requirements:
- They are marked as Verified by Nabooki Support.
- They are subscribed to an eligible plan (Accelerate or Powerhouse).
Agent creation is not available on Boost, Free, or Free Trial plans. If a merchant does not meet these requirements, agent creation will be blocked and an error message will be displayed.
What Happens Offline
Some steps in the agent management process happen outside the platform, particularly in the initial phase:
Commercial agreement: The commercial terms of the agent relationship, including commission rates, payment terms, and credit limits, should be agreed between the operator and the agent prior to, or alongside, the platform setup.
RCTI (Recipient Created Tax Invoice) process setup: For agents where commission is paid by the operator after booking completion (gross bookings), billing reconciliation is supported through data captured in Nabooki, but the actual RCTI and payment process occurs offline
Need Help?
If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com
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