Adding an Agent

Overview

Operators can create and manage agents directly from within the Nabooki merchant profile, no need to contact Nabooki Support for agent linking. This gives you full operational control over your agent network.

Future planned functionality will allow agents to create their own accounts and apply directly through the platform to become a reseller of your products. Until this feature is released we recommend that operators implement offline forms to collect information on prospective new agents so that they can add them to the platform.

How to Add a New Agent

Navigate to Marketplace > Agents in your merchant profile, then click Add New Agent.

All of the following fields are mandatory:

Field	Description
Agent name	The name of the agency or business
Authorised person – First name	First name of the primary contact
Authorised person – Last name	Last name of the primary contact
Email	Email address for the agent account
Tax registration	Select “Not registered” or “GST (10%)”
Default commission (%)	The starting commission rate applied to all services
Allow to pay by invoice	Toggle (default: off) — enables deferred payment for this agent

Important: The commission rate you set is tax-inclusive. Where an agent is registered for tax, this is deducted automatically from the total commission. .

Note: Merchants can only create agents if they meet the following requirements:

They are marked as Verified by Nabooki Support.
They are subscribed to an eligible plan (Accelerate or Powerhouse).

Agent creation is not available on Boost, Free, or Free Trial plans. If a merchant does not meet these requirements, agent creation will be blocked and an error message will be displayed.

Note: Agent account creation does not currently send any automated email notifications to the agent. Agent login credentials and self-service onboarding will be introduced in a future release.

What Happens Offline

Some steps in the agent management process happen outside the platform, particularly in the initial phase:

Commercial agreement: The commercial terms of the agent relationship, including commission rates, payment terms, and credit limits, should be agreed between the operator and the agent prior to, or alongside, the platform setup.
RCTI (Recipient Created Tax Invoice) process setup: For agents where commission is paid by the operator after booking completion (gross bookings), billing reconciliation is supported through data captured in Nabooki, but the actual RCTI and payment process occurs offline

Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com