Important Dates

• Booking period: Tuesday, 23 September 2025 to Friday, 24 October 2025, 11:59pm (ACDT)
• Travel period: Wednesday, 24 September 2025 to Sunday, 30 November 2025

Logging In

Nabooki is the booking and voucher redemption system powering the Coast is Calling voucher program. To manage your listing, availability and voucher bookings, you must log in to Nabooki.

You must enter the same email address that received this campaign communication or was used in previous programs. If you try with a different email, the system will not recognise you. If you do not receive the reset email, it usually means your account is linked to another email address.

If you are still unable to log in, please contact 

ccv@nabooki.com.

Add Additional Users

If you would like other staff to manage your bookings, you can add them as users.

For returning operators, we recommend checking the Users section and removing any staff who should no longer have access to your account.

1️⃣ In the top right corner of your screen, select the person icon.
2️⃣ From the sub‑menu, select Users.
3️⃣ Click the blue plus (+) button to add a new user.
4️⃣ Choose an access level. There are three types, with an explanation of each shown on screen. For this campaign, only add new users as Managers or Super Staff.
5️⃣ Enter the user’s details and select Save.

Update your Listing

Your offer has been approved. You cannot change the promotion name, price or description yourself once approved.
To request a description change, email ccv@nabooki.com.

1️⃣ Go to Marketplace > CCV-100E.
2️⃣ Scroll down to Images.
3️⃣ Upload up to 4 images. If your files are too large and fail to upload, use a free tool such as tinypng.com to reduce the file size.
4️⃣ To add a video, paste your YouTube or Vimeo URL into the field provided.
5️⃣ Select Update.
6️⃣ To see how your changes look to customers, click the Preview page link on this screen. This will open your marketplace profile page in a new window.

How to change your promotion image

1️⃣ Go to Inventory > CCV‑100E promotions.
2️⃣ Select your promotion and go to the Image upload section.
3️⃣ Upload your new image.
4️⃣ Select Update at the bottom of the window to save.

Booking Type - Instant or Request

There are two booking types:

• Booking Request: each booking must be manually accepted or declined. An email will be sent to the notification email address provided each time a request is received. If no action is taken within 24 hours, the booking request may be cancelled.
  

• Instant Booking: bookings are confirmed immediately without manual approval.
  

It is recommended to utilise Instant Bookings. It provides a smoother process for customers and means less admin for you. 

To use Instant Booking, you should make sure your availability is accurate and adjust your capacity if needed to prevent booking conflicts. See below for more details on updating your availability.

Important — for Rezdy users only

If you manage your bookings through Rezdy and are integrating with this program:

• Only Instant Booking is supported
  
• Your schedules (start times and duration) must match in both Rezdy and Nabooki
  
• You must share your negotiated rates (0%) with "South Australia Tourism Commission / Nabooki" in your Rezdy account
• Further instructions are provided in the FAQs below, or contact support for assistance

To view and switch booking type:
1️⃣ Go to Inventory > CCV‑100E promotions.
2️⃣ Select your offer.
3️⃣ In the General tab, scroll down the bottom of the page and select View advanced settings.
4️⃣ Change Booking type to Instant Booking or Booking Request.
5️⃣ Select Update.

Adjust Capacity and Block Out Dates

Use these tools to control when and how many bookings you accept during the Coast is Calling Vouchers Program.

• Block out dates: stop all voucher bookings on selected days (e.g. at capacity, closed, maintenance).

• Adjust capacity: limit the number of bookable units if some are already taken by existing bookings or bookings you receive directly.
  

During busy periods such as the Labour Day long weekend, you may already have bookings. Make sure you reduce your available capacity to avoid booking conflicts.

Block Out Dates

Adjust capacity

Use this if you want to change how many participants can book into a session.

1️⃣ Go to Schedule > Calendar.
2️⃣ You can use the Staff & resources filters to select the experience type if you have multiple.
3️⃣ Select the date, choose the schedule, then click Edit capacities.
4️⃣ To reduce capacity, simply adjust the value at the top of the screen for the experience. This will reduce the capacity across all voucher marketplaces.
5️⃣ To increase capacity, first increase the Max capacity value, then update the capacity for marketplace 'CCV-100E' in the field below.
6️⃣ Select Update to save.
7️⃣ Repeat for each session as required.

Close schedule

If your experience has mutliple sessions per day, you can utilise the Close schedule function to prevent further bookings for the selected schedule only.

1️⃣ Go to Schedule > Calendar.
2️⃣ You can use the Staff & resources filters to select the experience type if you have multiple.
3️⃣ Select the date, choose the schedule, then press Close schedule.
4️⃣ On the confirmation screen, select Yes.

Find a Booking/Customer

If you need to look up an existing booking, you can search in your calendar.

1️⃣ Go to Schedule > Calendar.
2️⃣ Use the search bar in the top right corner.
3️⃣ Enter the customer’s first or last name, mobile number, booking ID or voucher code.
4️⃣ Matching bookings will be displayed for you to select to open the booking details.

Change a Booking

If a customer needs to change their stay, you can move their booking to another date, within the allocated travel period.

1️⃣ Locate the booking using the steps above.
2️⃣ Open the booking details and select Change booking (bottom right).
3️⃣ In the new window, choose a new date by selecting the Date/Time field on the right side of screen.
4️⃣ Select the option to send the confirmation by email and SMS so they receive confirmation of the updated booking. 
5️⃣ Select Change booking to complete the process.

Notifications

Email notifications

• To change the address that receives booking emails or add a secondary email, go to Settings > Notifications.
• Ensure Email notifications are enabled and the email address(es) provided are correct.
• You can also enable a Daily booking summary to receive a summary of bookings for the day.
  

SMS notifications

• SMS notifciation are provided free of charge and is highly recommended. Enable SMS notifications and enter your business mobile number.
• You can also enable Last‑minute SMS notifications to receive an SMS only when a booking is made close to the start time.

Checking in Customers (And Get Paid)

Every booking must be checked in for you to receive your voucher reimbursement payment.

A check-in button will be displayed in the booking window (via the calendar) from the day of the booking, but not before. This means you can easily check in customers directly through the Schedule > Calendar on the day of their stay. You can also review and manage bookings from the Sales > Bookings page.

Frequently Asked Questions