General Information for Link-out Providers

General Information for Link-out Providers

General Information for Link-out Providers 

Welcome, please find our guides for Link-out Providers below, or visit our General information page here. 

Start Here 

About Linking-Out

The link-out option allows accommodation providers to list their property on the Coast is Calling Travel Voucher Marketplace and direct customers to complete bookings on their own website. This provides more flexibility over pricing, inclusions, and length of stay.

If you choose the link-out method, you are responsible for:

  • Applying a discount equal to or greater than the customer’s voucher value. The voucher amount will be paid to you after the guest has completed their stay.

  • Entering the booking into Nabooki within 24 hours of confirming it, including validating the customer’s Coast is Calling Travel Voucher during your booking process.

Link-Out Booking System Requirements

To successfully use the link-out option, your booking system must be able to:

  • Provide a direct link to the specific property and/or room, cabin, or unit type approved for the program.

  • Configure promo codes that apply the correct Coast is Calling voucher discount at the time of booking.
    Note: There are three voucher values ($100, $200, and $500), so you will need a separate promo code for each.

  • (Recommended but not mandatory) Restrict promo code use to bookings that meet voucher eligibility requirements to reduce the risk of rejected claims:

    • $100 voucher → minimum 1-night stay

    • $200 voucher → minimum 2-night stay

    • $500 voucher → minimum 5-night stay

  • Include a comments/notes field where customers can enter their full Coast is Calling voucher code.

How Customers Can Redeem the Discount on Your Website

You are responsible for providing customers with the promo or discount codes used in your booking system. To minimise confusion and reduce the chance of customers incorrectly claiming they have a voucher, we recommend a simple, streamlined approach.

Configure each promo code to match the first four characters of the corresponding Coast is Calling voucher. Voucher codes are 10 characters long. Examples include:

  • $100 vouchers: 100Axxxxxx (and later 100Bxxxxxx)

  • $200 vouchers: 200Axxxxxx (and later 200Bxxxxxx)

  • $500 vouchers: 500Axxxxxx (and later 500Bxxxxxx)

How This Works in Your Booking Flow

Your booking form could:

  1. Ask customers to enter the first four characters of their voucher to unlock the discount.

  2. Ask customers to enter their full 10-digit voucher code in the comments or booking notes field.

You will then use this full voucher code when entering the booking into the redemption platform (Nabooki).

This method keeps the promo codes private, reduces customer confusion, and prevents the need to distribute multiple discount codes widely.

Key dates for Configuring Promo Codes

There are two rounds of Coast is Calling vouchers, both have a travel period ends on or before April 26th 2026.

  • Round 1:

    • Vouchers issued: 4 December 2025

    • Booking period: 5 December 2025 – 19 January 2026

    • Travel period ends: 26 April 2026

  • Round 2:

    • Vouchers issued: 22 January 2026

    • Booking period: 22 January – 19 February 2026

    • Travel period ends: 26 April 2026

Validating vouchers for existing bookings
You can validate vouchers for existing bookings within the travel period, but this is optional and at your discretion.
You will need to contact the customer who have existing bookings to obtain their voucher code and then follow the process of entering the booking in Nabooki. 
Invalid vouchers

If a Coast is Calling voucher appears invalid, the booking cannot be processed using the voucher. Providers should not accept the voucher for payment and should ask the customer to contact the program for assistance.


Why you need to Block-out availability in Nabooki

If you are fully booked during the travel period, you must block out dates in the Nabooki platform. This:

  • Improves the customer experience on the Coast is Calling portal by showing accurate availability.

  • Reduces unnecessary enquiries and potential complaints from voucher holders.

Need help setting up your platform?
You can schedule a 15-minute discussion with the Nabooki team to get guidance on setting up your booking system and promo codes.
Please contact us on ccv@nabooki.com to arrange this. 

If you’ve chosen the link-out option, your process will follow these steps:

Customer Visits Marketplace 
  1. Voucher Holders visit the marketplace to view your listing.
  2. Prices display as a nightly "From" rate based on your standard pricing.
Redirect to Your Booking System
  • When Voucher Holders click Book Direct, your link-out URL sends them to your own booking system.
  • They complete their booking and enter their Coast is Calling voucher code in a custom field. 
  • Your system must allow the promotional discount related to the voucher e.g. $100 discount or $200 discount etc
Enter Details into Nabooki
  • Once the booking is confirmed in your system, you must manually enter the booking details into Nabooki.
  • Verify the voucher code in Nabooki to confirm it’s valid and applied correctly.
  • Block out the relevant dates in Nabooki to display correct availability.
Post-Stay Process
  • After the stay is provided, you must check in the customer in through Nabooki.
  • This will release the remaining voucher payment to you. 

Customer Communication and Notifications

Email notifications

  • To change the address that receives booking emails or add a secondary email, go to Settings > Notifications.
  • Ensure Email notifications are enabled and the email address(es) provided are correct.
  • You can also enable a Daily booking summary to receive a summary of bookings for the day.


SMS notifications

  • SMS notifciation are provided free of charge and is highly recommended. Enable SMS notifications and enter your business mobile number.
  • You can also enable Last‑minute SMS notifications to receive an SMS only when a booking is made close to the start time.

    • Related Articles

    • General Information for Accommodation Providers

      General Information for Accommodation Providers Welcome to Round Two of the Coast is Calling! You can find all information and quick links for the campaign here. For general information about the Coast is Calling Campaign, please refer to the South ...

    • General Information

      General information Welcome to Round Two of the Coast is Calling! You can find all information and quick links for the campaign here. For general information about the Coast is Calling Campaign, please refer to the South Australia Tourism Commission ...

    • Experiences Providers

      This article explains how to update your listing, manage voucher bookings and receive voucher reimbursement payments during the Coast is Calling Vouchers program. Voucher types Voucher Types Vouchers can be used on participating accomodation or ...

    • Blocking out dates

      Blocking out dates Once you've entered the booking details, you will need to Block-out dates for the remaining days of the booking. Blocking out dates stops bookings on selected days, for example - if you are booking out, closed for maintenance or ...

    • Getting Started - Round 2

      Getting started - Round 2 Welcome to Round Two of the Coast is Calling program! If you're here, you’ve been approved to participate in Round Two. You can find more information about the program on the South Australian Tourism Commission website, but ...