Link-out Providers

Link-out Providers

Help Guides for Providers Linking-out

Welcome, please find our guides for Link-out Providers below, or visit our General information page here. 

Start Here - Linking Out Guide & FAQ

About Linking-Out

The link-out option allows accommodation providers to list their property on the Coast is Calling Travel Voucher Marketplace and direct customers to complete bookings on their own website. This provides more flexibility over pricing, inclusions, and length of stay.

If you choose the link-out method, you are responsible for:

  • Applying a discount equal to or greater than the customer’s voucher value. The voucher amount will be paid to you after the guest has completed their stay.

  • Entering the booking into Nabooki within 24 hours of confirming it, including validating the customer’s Coast is Calling Travel Voucher during your booking process.

Link-Out Booking System Requirements

To successfully use the link-out option, your booking system must be able to:

  • Provide a direct link to the specific property and/or room, cabin, or unit type approved for the program.

  • Configure promo codes that apply the correct Coast is Calling voucher discount at the time of booking.
    Note: There are three voucher values ($100, $200, and $500), so you will need a separate promo code for each.

  • (Recommended but not mandatory) Restrict promo code use to bookings that meet voucher eligibility requirements to reduce the risk of rejected claims:

    • $100 voucher → minimum 1-night stay

    • $200 voucher → minimum 2-night stay

    • $500 voucher → minimum 5-night stay

  • Include a comments/notes field where customers can enter their full Coast is Calling voucher code.

How Customers Can Redeem the Discount on Your Website

You are responsible for providing customers with the promo or discount codes used in your booking system. To minimise confusion and reduce the chance of customers incorrectly claiming they have a voucher, we recommend a simple, streamlined approach.

Recommended Promo Code Method

Configure each promo code to match the first four characters of the corresponding Coast is Calling voucher. Voucher codes are 10 characters long. Examples include:

  • $100 vouchers: 100Axxxxxx (and later 100Bxxxxxx)

  • $200 vouchers: 200Axxxxxx (and later 200Bxxxxxx)

  • $500 vouchers: 500Axxxxxx (and later 500Bxxxxxx)

How This Works in Your Booking Flow

Your booking form could:

  1. Ask customers to enter the first four characters of their voucher to unlock the discount.

  2. Ask customers to enter their full 10-digit voucher code in the comments or booking notes field.

You will then use this full voucher code when entering the booking into the redemption platform (Nabooki).

This method keeps the promo codes private, reduces customer confusion, and prevents the need to distribute multiple discount codes widely.

Key dates for Configuring Promo Codes

There are two rounds of Coast is Calling vouchers, both have a travel period ends on or before April 26th 2026.

  • Round 1:

    • Vouchers issued: 4 December 2025

    • Booking period: 5 December 2025 – 19 January 2026

    • Travel period ends: 26 April 2026

  • Round 2:

    • Vouchers issued: 22 January 2026

    • Booking period: 22 January – 19 February 2026

    • Travel period ends: 26 April 2026

Validating vouchers for existing bookings
You can validate vouchers for existing bookings within the travel period, but this is optional and at your discretion.
You will need to contact the customer who have existing bookings to obtain their voucher code and then follow the process of entering the booking in Nabooki. 
Invalid vouchers

If a Coast is Calling voucher appears invalid, the booking cannot be processed using the voucher. Providers should not accept the voucher for payment and should ask the customer to contact the program for assistance.


Why you need to Block-out availability in Nabooki

If you are fully booked during the travel period, you must block out dates in the Nabooki platform. This:

  • Improves the customer experience on the Coast is Calling portal by showing accurate availability.

  • Reduces unnecessary enquiries and potential complaints from voucher holders.

Need help setting up your platform?
You can schedule a 15-minute discussion with the Nabooki team to get guidance on setting up your booking system and promo codes.
Please contact us on ccv@nabooki.com to arrange this. 

If you’ve chosen the link-out option, your process will follow these steps:

Customer Visits Marketplace 
  1. Voucher Holders visit the marketplace to view your listing.
  2. Prices display as a nightly "From" rate based on your standard pricing.
Redirect to Your Booking System
  • When Voucher Holders click Book Direct, your link-out URL sends them to your own booking system.
  • They complete their booking and enter their Coast is Calling voucher code in a custom field. 
  • Your system must allow the promotional discount related to the voucher e.g. $100 discount or $200 discount etc
Enter Details into Nabooki
  • Once the booking is confirmed in your system, you must manually enter the booking details into Nabooki.
  • Verify the voucher code in Nabooki to confirm it’s valid and applied correctly.
  • Block out the relevant dates in Nabooki to display correct availability.
Post-Stay Process
  • After the stay is provided, you must check in the customer in through Nabooki.
  • This will release the remaining voucher payment to you. 


Enter a booking in Nabooki

To enter your booking in Nabooki, follow the instructions below:

How to enter the booking

  1. Go to the Schedule Module > Calendar from the left side menu.
  2. Scroll through the available dates on your calendar and click on the schedule slot for the first day of the booking. 
    Info
    For example: 
    1. If the Voucher Holder books with you from 10th December - 15th December,
      You need to create the booking on the 10th of December.



  3. In the booking window that appears, click Add Booking
     
  4. On the new booking window, there are a few sections to fill in:

    Select the right option You will need to select the type of voucher the booking is for to redeem the voucher - e.g $100 Voucher Redemption etc 
    Enter Promo Code Enter and Verify the Promo Code, before adding customer detail 
    Enter Customer details You will need to enter, first name, last name, mobile and email. 
    Enter Number of nights Use the dropdown field to select the number of nights.
    Enter Total Price before voucher applied Please add the total price of the booking.
    If there are extra details,     for example additional guests, or other extras, you can include this in comments and internal comments. 

    You can choose if you want to send the guest a confirmation email, or use do not send confirmation if this has been sent from your direct platform.



  5. Once all required details are filled in, click Add Booking to confirm.

Troubleshooting: Can't add the booking?

If you cannot add the booking it may be due to:
  1. Blocked-out dates
  2. Voucher code is not valid
Go back and check your blocked out dates or contact the customer directly to obtain their voucher code. 

Blocking out dates

Once you've entered the booking details, you will need to Block-out dates for the remaining days of the booking. Blocking out dates stops bookings on selected days, for example - if you are booking out, closed for maintenance or simply do not want to take bookings. 
Info
For example:
  1. If the Voucher Holder books 10th December - 15th December
    You create the booking on the 10th of December and block out the 11th, 12th, 13th and 14th of December. 
There are two types of block outs:

  • Staff Blockout: Blocks out a specific service, if you have more than one place to book (e.g Powered site, Cabin 1, Cabin 2, Family Cabin)

  • Location Blockout: Blocks out the whole location, suitable if your a single holiday home (e.g Closed for Christmas, no booking availability)

How to block out dates

  1. Go to the Schedule Module > Calendar, or start action if you're already there. 
  2. Click the Blockout Button, in the top left corner next to filters.

     

  3. On the Blockout window, you can choose the Staff Blockout tab or Location Tab. 
    If your using Staff Blockout (rooms/experiences), be sure to click on the dropdown to select the right type. 
    If you using Location Blockout, simply click on the dates you need to block out. 



  4. Click Update to save. 
To reverse these changes, click on the blocked-out date you want to reverse and click Update to save. 

Check-in completed bookings 

Every booking must be checked in to receive your voucher redemption payment. You can see the full voucher pay out system on the General Process Flow Chart.
Alert
No Booking in Nabooki = No Check-in = No Voucher Payout 

How to check-in a booking

You can check in a booking on of three ways: 
  1. On the Home Dashboard & Activity Tab (easiest method) 
  2. Via the Sales > Booking Module 
  3. From the Schedule > Calendar Module 
In this guide, we'll show you the easiest way - On the Home Dashboard & Activity Tab
  1. Log in to your Nabooki App.
  2. Go to the Home Dashboard > Activity Tab.
  3. Find the customer booking in your recent activity list.
  4. Click the Check-In button next to the booking.
Important Notes: 
  1. You cannot check-in bookings that have not been completed, or are upcoming bookings.
  2. The check-in function does not expire on past bookings. 
  3. If a booking is not checked-in, the redeemed voucher payout will be delayed.

Change or cancel a booking in Nabooki

If a booking needs to be cancelled or changed, follow the instructions below. 

In all cases, it is easier to change a booking rather than cancel and recreate a booking. Cancelled bookings cannot be re-instated, they have to be manually created again. 

How to change a booking

  1. Go to Sales > Bookings.
  2. Find the customer booking by searching the customer details.
  3. Click on the context menu (three-dots) and click view booking.


  4. At the bottom of the booking window, you can click to change the booking.

  5. Within the Change booking window, update the changed details (date, service, number of people etc) 
  6. Click Change booking to save and update. 

How to cancel a booking 

If you are cancelling the booking, next to change booking is the Cancel Booking button. 
  1. Click on the cancel booking button. 
  2. Fill out any relevant comments or notes to the customer. 
  3. Ensure you choose to notify the customer. 
  4. Click Yes, to save and update. 

Find a customer

If you need to look up an existing booking, you can search in your calendar.
  1. Go to the CRM Module > Customers
  2. Use the search bar in the top right corner.
  3. Enter the customer’s first or last name, mobile number, booking ID or voucher code.
  4. Matching bookings will be displayed for you to select to open the booking details.

Customer Communication and Notifications

Email notifications

  • To change the address that receives booking emails or add a secondary email, go to Settings > Notifications.
  • Ensure Email notifications are enabled and the email address(es) provided are correct.
  • You can also enable a Daily booking summary to receive a summary of bookings for the day.


SMS notifications

  • SMS notifciation are provided free of charge and is highly recommended. Enable SMS notifications and enter your business mobile number.
  • You can also enable Last‑minute SMS notifications to receive an SMS only when a booking is made close to the start time.

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