Important Dates

• Booking period: Tuesday, 23 September 2025 to Friday, 24 October 2025, 11:59pm (ACDT)

• Travel period: Wednesday, 24 September 2025 to Sunday, 30 November 2025

Voucher Types

Vouchers can be used on participating accommodation of equal or higher value.

• $100 voucher: stays $100+, 1 night minimum

• $200 voucher: stays $200+, 2 nights minimum

• $500 voucher: stays $500+, 5 nights minimum

Logging In

Nabooki is the booking and voucher redemption system powering the Coast is Calling voucher program. To manage your listing, availability and voucher bookings, you must log in to Nabooki.

You must enter the same email address that received this campaign communication or was used in previous programs. If you try with a different email, the system will not recognise you. If you do not receive the reset email, it usually means your account is linked to another email address.

If you are still unable to log in, please contact 

ccv@nabooki.com.

Add Additional Users

If you would like other staff to manage your bookings, you can add them as users.

For returning operators, we recommend checking the Users section and removing any staff who should no longer have access to your account.

1️⃣ In the top right corner of your screen, select the person icon.
2️⃣ From the sub‑menu, select Users.
3️⃣ Click the blue plus (+) button to add a new user.
4️⃣ Choose an access level. There are three types, with an explanation of each shown on screen. For this campaign, only add new users as Managers or Super Staff.
5️⃣ Enter the user’s details and select Save.

Update your Listing

Your offer has been approved. You cannot change the promotion name, price or description yourself once approved.
To request a description change, email ccv@nabooki.com.

How to change your profile images (marketplace page)

These appear on your main profile page and can showcase your property, rooms, site or surrounding area. How you present your business is up to you.

If you are listed in the $200 or $500 marketplace campaigns, any updates you make to your profile images or information on the $100 marketplace page will automatically apply across all three marketplace portals.

1️⃣ Go to Marketplace > CCV-100.
2️⃣ Scroll down to Images.
3️⃣ Upload up to 4 images. If your files are too large and fail to upload, use a free tool such as tinypng.com to reduce the file size.
4️⃣ To add a video, paste your YouTube or Vimeo URL into the field provided.
5️⃣ Select Update.
6️⃣ To see how your changes look to customers, click the Preview page link on this screen. This will open your marketplace profile page in a new window.

How to change your promotion images (cabin/room/site/stay)

These images show the specific bookable unit type (cabin/room/site/stay). For example, you might want to show the difference between a budget and deluxe room.

1️⃣ Go to Inventory > CCV‑100 promotions.
2️⃣ Select your promotion and go to the Image upload section.
3️⃣ Upload your new image.
4️⃣ Repeat the same process for CCV‑200 and CCV‑500 if you have multiple promotions. Only applicable voucher marketplaces will be displayed in the Inventory section.
5️⃣ Select Update for each.

Booking Type - Instant or Request

There are two booking types:

• Booking Request: each booking must be manually accepted or declined. An email will be sent to the notification email address provided each time a request is received. If no action is taken within 24 hours, the booking request may be cancelled.
  

• Instant Booking: bookings are confirmed immediately without manual approval.
  

It is recommended to utilise Instant Bookings. It provides a smoother process for customers and means less admin for you. 

To view and switch booking type:
1️⃣ Go to Inventory > CCV‑100 promotions.
2️⃣ Select your offer.
3️⃣ In the General tab, scroll down the bottom of the page and select View advanced settings.
4️⃣ Change Booking type to Instant Booking or Booking Request.
5️⃣ Repeat for CCV‑200 and CCV‑500 if you have these promotions. (Not applicable for all participants)
6️⃣ Select Update.

Adjust Capacity and Block Out Dates

Use these tools to control when and how many bookings you accept during the Coast is Calling Vouchers Program.

• Block out dates: stop all voucher bookings on selected days (e.g. at capacity, closed, maintenance).

• Adjust capacity: limit the number of bookable units if some are already taken by existing bookings or bookings you receive directly.
  

During busy periods such as the Labour Day long weekend, you may already have bookings. Make sure you reduce your available capacity to avoid booking conflicts.

Block Out Dates

1️⃣ Go to Schedule > Calendar.
2️⃣ Select Blockout (top left).
3️⃣ Location blockout will prevent any further bookings across all offers for the dates you select. Use this option if you want to close your property completely for those dates.
4️⃣ If you offer multiple bookable unit types (cabins, rooms, sites, stays) and only want to block one of them, choose Staff blockout instead. Select the bookable unit type from the dropdown and apply the blockout to those dates only. This way the other bookable units remain available to book.
5️⃣ Select Update.

Adjust capacity

Use this if you want to change how many bookable units (cabins, rooms, sites, stays) can be booked. This is only applicable for hotels, holiday parks etc. that have a capacity of more than one.

1️⃣ Go to Schedule > Calendar.
2️⃣ You can use the Staff & resources filters to select the bookable unit type if you have multiple.
3️⃣ Select the date, choose the schedule, then click Edit capacities.
4️⃣ To reduce capacity, simply adjust the value at the top of the screen for the bookable units. This will reduce the capacity across all voucher marketplaces that are applicable.
5️⃣ To increase capacity, first increase the Max capacity value at the top, then update the capacity for each applicable marketplace.
> If you are only listed in the $100 voucher marketplace, you only need to do this once for 'CCV-100
> If you are listed in multiple marketplaces (e.g. $100, $200, $500), you must repeat the change for each one in the fields provided.
6️⃣ Select Update to save.
7️⃣ Repeat these steps for each day, as required.

Find a Booking/Customer

If you need to look up an existing booking, you can search in your calendar.

1️⃣ Go to Schedule > Calendar.
2️⃣ Use the search bar in the top right corner.
3️⃣ Enter the customer’s first or last name, mobile number, booking ID or voucher code.
4️⃣ Matching bookings will be displayed for you to select to open the booking details.

Notifications

Email notifications

• To change the address that receives booking emails or add a secondary email, go to Settings > Notifications.
• Ensure Email notifications are enabled and the email address(es) provided are correct.
• You can also enable a Daily booking summary to receive a summary of bookings for the day.
  

SMS notifications

• SMS notifciation are provided free of charge and is highly recommended. Enable SMS notifications and enter your business mobile number.
• You can also enable Last‑minute SMS notifications to receive an SMS only when a booking is made close to the start time.

Checking in Customers (And Get Paid)

Every booking must be checked in for you to receive your voucher reimbursement payment.

A check-in button will be displayed in the booking window (via the calendar) from the day of the booking, but not before. This means you can easily check in customers directly through the Schedule > Calendar on the day of their stay. You can also review and manage bookings from the Sales > Bookings page.

Frequently Asked Questions