General Information for Accommodation Providers

General Information for Accommodation Providers

General Information for Accommodation Providers 

Welcome to Round Two of the Coast is Calling! You can find all information and quick links for the campaign here. For general information about the Coast is Calling Campaign, please refer to the South Australia Tourism Commission website.

General guides and information:
  1. Voucher types
  2. Key dates
  3. Logging into Nabooki
  4. How getting paid for vouchers works
  5. Collecting payments 
  6. Communication and Support 

Voucher types

Voucher Types

Vouchers can be used on participating accomodation or experience providers with offers of equal or higher value. 

Accommodation 
  1. $100 voucher: stays valued at $100 or more, with minimum 1 night stay.
  2. $200 voucher: stays valued at $200 or more, with minimum 2 nights stay.
  3. $500 voucher: stays valued at $500 or more, with minimum 5 nights stay. 
Experience
  1. $100 voucher: experiences valued at $100 or more.

Key Dates

For Round 2 of the Coast is Calling Travel Program, the booking periods and dates will differ, with two draws taking place. The overall travel period will run from 5 December 2025 to 26 April 2026, however two booking periods will occur. 
First Draw: Booking period - 5 December 2025 - 19 January 2025

Second Draw: Booking period - 23 January 2026 - 19 February 2026

 Dates
  1. Ballot entry: 1 December - 3 December 2025
  2. Ballot drawn: 4 December 2025
  3. Travel period: 5 December 2025 - 26 April 2026
  4. First booking period: 4 December 2024 - 19 January 2026
  5. Redraw: 22 January 2026 
  6. Second booking period: 22 January - 19 February 2026
  7. Redraw travel period: 23 January - 26 April 2026
For more information on the booking period and terms, please visit: South Australia Tourism Commission - Voucher. 

Logging into Nabooki

Logging in to Nabooki 

  1. Head to the Merchant Login page here. 
  2. Simply enter your Email and Password. 
  3. Click Login. 

Forgot your Password?

If you've forgotten your password, click the Forgot your Password link and follow the instructions to reset your password.
If you still require help, please contact us on ccv@nabooki.com 

How getting paid for vouchers works

The Coast is Calling Program is a government-funded initiative by the South Australia Tourism Commission (SATC) to stimulate tourism across the coastal areas that have been affected by the Algae Bloom. South Australia Tourism Commission have partnered with Nabooki (Bookings Platform) to power the bookings and voucher redemption process. 

How the voucher pay-out system works:
  1. The Coast is Calling Marketplace lists all participating accommodation and tourism providers.
  2. Voucher winners use the marketplace to make a booking with an eligible provider. 
  3. Operators receive the booking through the Nabooki Platform, or via their own system if they have chosen the link-out option. 
    (If the operator has chosen the link out option, they must recreate the booking in Nabooki.)
  4. Once the booking has taken place, the operator must check in the booking in Nabooki. 
  5. Each week, Nabooki generates a reports of all checked-in bookings. 
  6. The report is reviewed and submitted to SATC for payment processing. 
  7. Nabooki processes the payment to the operators nominated bank account. 
Providers using Nabooki
Providers using Nabooki
Voucher Redemption Payout Process

Important: 
  1. Payment can take up to 30-days to arrive in the provided bank account. 
  2. The report and pay-cycle occurs weekly. 
  3. Nabooki does not withhold funds for operators, however some bookings may be paid out in bulk-payments depending on the quantity of bookings.  
If you have not received payments in the last 30 days, after checking in your bookings. Please contact us as soon as possible. 

Collecting payments and payment gateways

We encourage all providers to integrate a payment gateway to reduce cancellation risks, booking loss and ensure guests commit to their booking. 
Nabooki provider multiple payment gateway options, and also features to send an invoice to customers. 

Payment Integration

Nabooki allows payment integration to: 
  1. Paypal 
  2. Stripe
  3. Braintree
  4. Eway
  5. Square 
  6. Kovena (recommended) 
You can easily connect or integrate a payment gateway by going to your Nabooki App and heading to the Online Payments module. If you have an existing account you can connect it theres, or you can register for a Kovena account from the Nabooki app. 

Payment via Nabooki invoicing 

Nabooki gives you the ability to send and customise an invoice. The Nabooki invoices are not an automated system, operators must take action if they would like to use this method. 
  1. How to setup and customise your invoice template

Payment on arrival or independently

  1. If you have chosen to collect the payment independently or on arrival, you must take responsibility for the payment collection.

Need Help?

If you need assistance, contact our support team:
📧 Email: ccv@nabooki.com
📞 Phone: 8456 1536


Frequently Asked Questions

How do I get paid for voucher bookings?
You must check in every booking through the system. Checked-in bookings are reported each Sunday at midnight. An invoice is automatically generated and payment is sent to the bank account you provided on your Expression of Interest form.

Allow up to 30 days for the funds to appear but you can expect to receive the funds much sooner.
How do I update the phone number shown on my listing?
Go to Settings > Locations and update the number in that section. This is the phone number displayed on your public listing.
Can I change my promotion name, description or price?
No. Once your promotion is approved, these cannot be changed. If you need to request an update to your description, please email
ccv@nabooki.com
Do I have to accept booking requests manually?
If you are set to Booking Request, you should accept or decline within 24 hours. To avoid this step, we recommend switching to Instant Booking, which confirms bookings automatically as long as your availability and capacity are up to date.

Where can I see all my bookings at a glance?
Go to Sales > Bookings. You can view current and past bookings here. Use the Past tab to check previous customers and their check-in status.
 

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