How to set up Bókun for Booking Channel Management
⚠️ Before You Start
Before creating experiences in Bókun, make sure the services you plan to sell are already set up correctly in Nabooki. Only services that meet the requirements below can be connected to booking channels.
Service requirements in Nabooki
Each service must be configured as follows:
Service allows: Multiple bookings (for example, tours or classes)
Booking type: Instant booking
Multiple sessions: No
Location: Only one location assigned
Enable waitlist after capacity is reached: No
Enable booking requests for larger groups: No
If a service does not meet these requirements, it may not appear in Bókun or may fail to sync correctly with booking channels.
A quick note on where details are entered
Bókun requires some additional information to support channel connections, but not all booking channel details live in one place.
In practice:
Some content is entered and managed in Bókun
Some content is collected directly by each booking channel
You may refine or adjust content again when connecting individual channels
This is expected and normal.
Think like a customer
Before you start entering information, take a moment to review your experience from a customer’s point of view.
Ask yourself:
Would I understand exactly what’s included?
Is it clear who this experience is for?
Do the images make it stand out?
Would this convince me to book over a similar option?
Small improvements here can make a big difference once your experience appears on booking channels.
Tip: keep a reference copy of your listings
To save time later, we recommend keeping a simple reference document with the final version of your key listing details, such as:
Experience titles
Descriptions
Inclusions and exclusions
Pickup or meeting point information
Any channel-specific notes
This makes it easier to:
Keep listings consistent across channels
Update details later without starting from scratch
Compare how your experience appears on different platforms
Where appropriate, you can reuse or adapt the same content across channels.
How to create Experiences in Bókun
Log in to your Bókun account
From the left-hand menu, go to Experiences > Experiences Overview
From here, you can create new experiences or manage existing ones.
Bókun offers three ways to create experience listings:
Import from Viator
Copy your existing listings directly from your Viator account. This is the fastest option if you’re already listed there.Upload via CSV
Use a spreadsheet to bulk upload multiple experiences at once.Create manually
Enter all details directly in Bókun. This is common for new listings or when starting fresh.
When creating or editing an experience, you’ll see a list of sections on the left-hand side.
✅ Green tick means the section is complete
🔴 Red dot means required information is missing
Work through each section carefully and complete all required fields.
If you later add new start times in Nabooki, you’ll also need to add them here.
4️⃣ Activate Your Experience
What happens next?
Once your experiences are created and activated in Bókun, Nabooki can complete the mapping between your Nabooki services and your Bókun experiences.
You should also begin exploring the booking channels available in Bókun and start the application process for any channels you plan to sell through. This is done directly within Bókun, where you can review channel requirements, commission structures and begin setting up accounts as needed.
Each booking channel has its own onboarding and approval process. Some listings may go live quickly, while others can take several days or, in some cases, weeks.
Delays at this stage are common and are controlled by the booking channels themselves.
👉 Continue to: Connecting your experiences to booking channels
Need Help?
If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com
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