How to Manage Check-Ins and Track Attendance for Session Bookings and Passes

How to Manage Check-Ins and Track Attendance for Session Bookings and Passes


This article explains how to use Nabooki’s check-in feature specifically for session bookings and passes, such as 10-class passes or unlimited access passes. Managing check-ins helps you track attendance accurately, monitor remaining sessions, and prevent customers from exceeding their booked entitlements.

Info
For details on setting up multi-session packages, see: How to Offer Multi-Session Packages.

Step 1: Understand session bookings and passes

Session bookings allow customers to purchase multiple sessions upfront, such as a 10-class pass or a 2-week unlimited pass. Each check-in records one session usage, helping you track how many sessions remain or if the pass is still valid.

NotesPlease Note: Your service must be configured for session bookings and check-in before using this feature.
If you haven’t set this up yet, please see: How to Offer Multi-Session Packages.

Step 2: Check in customers against sessions or passes

1️⃣ Open Schedule > Calendar and select the session booking.
2️⃣ Click the booking to open the Event Window listing all customers for that session.



3️⃣ Use the Check-in icon next to each customer as they arrive.





Idea
You can also use QR code check-in for faster processing, especially during busy sessions.
Learn more here: How to Check In Customers Using QR Codes.

Troubleshooting & FAQs

How does check-in affect session pass usage?
Each check-in records one session used, helping you track how many sessions a customer has left on their pass.
Can I check in customers manually if needed?

Yes, manual check-in is available via the Event or Booking Window. See: How to Check In Customers.

What happens if a customer misses a session?

You can leave their booking unchecked or add a note to indicate a no-show. Check your business policy on whether to deduct a session for no-shows.

What happens if a customer tries to use an expired or fully used pass?
The system will prevent them from booking their next session, so it’s important to check in customers to ensure correct session management. If check-in is not activated, the system automatically marks all bookings as checked-in and deducts sessions regardless.
Should customers book their future sessions themselves?
Yes, it’s best to encourage customers to book all future sessions through their booking confirmation email or customer portal. This helps avoid manual bookings and ensures their spot is reserved. While staff can add sessions manually if needed, this should be minimised to reduce errors and workload. For details, see: How to Add New Session.
 

Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com


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