Managing booking notifications
Booking notifications alert you or your team when a new booking is made. They help you stay informed so you can prepare resources, assign staff, and respond promptly.
Notifications are managed in two main areas: the Business Notifications tab for your team, and the Customer Notifications tab for your customers.
Enable and Configure Business Notifications
1️⃣ Using the left navigation menu, go to Settings > Notifications.
2️⃣ Ensure you are on the Business Notifications tab to adjust the notifications you and your team receives.
3️⃣ Toggle the settings at the top to enable or disable email and SMS notifications for all new bookings.
4️⃣ Under this tab, you can configure notifications to be sent to:
A main business email address.
A secondary email address, such as an owner or manager’s email.
Assigned staff members, useful for roles like fitness instructors working at multiple locations.
5️⃣ There is also an option to receive a daily summary email of bookings, which can help your team prepare for the day’s operations.
6️⃣ Click Update to save your changes.
Configure Customer Notifications and Feedback Emails
1️⃣ Switch to the Customer Notifications tab within Settings > Notifications.
2️⃣ Tick the checkboxes to enable or disable email and/or SMS notifications sent to customers for new bookings, updates, or cancellations.
3️⃣ This tab also lets you configure if and when feedback emails requesting customer reviews are sent after bookings.
4️⃣ For SMS notifications, ensure you have purchased SMS credits. See: How to Purchase SMS Credits and Check the Balance.
5️⃣ Click Update to save your settings.
Also, add webmaster@nabooki.com to your safe senders list to prevent emails from being marked as spam.
Troubleshooting & FAQs
Booking notifications can be sent to a main business email, a secondary email such as an owner’s, and to assigned staff members as defined on the Business Notification tab. This allows targeted communication based on your team structure.
Yes, you can enable a daily summary email under the Business Notifications tab to help your team prepare for the day.
In the Customer Notifications tab, tick the boxes for email and/or SMS notifications to inform customers about their bookings and send feedback requests.
Yes, SMS credits are required to send SMS notifications. Learn how to purchase and manage credits here: How to Purchase SMS Credits and Check the Balance.
Check your spam or junk folder first. Verify that the email addresses in your notification settings are correct. Also confirm your email provider isn’t blocking Nabooki emails. Contact Nabooki support if problems persist.
Currently, notification settings are managed globally in the Business and Customer Notifications tabs, not per service.
Need Help?
If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com
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