How to Notify Your Staff Directly of New Bookings
Keeping your staff informed about new bookings helps streamline operations and ensures everyone is prepared for upcoming appointments or services.
To ensure your staff receive booking notifications, it is essential that their email addresses are correctly configured in Nabooki. This enables the system to send booking alerts directly to the relevant staff members.
Step 1: Verify Staff Email Details
1️⃣ Using the left navigation menu, go to Settings > Staff.
2️⃣ Select the staff member you want to notify.
3️⃣ Ensure their email address is entered correctly and mobile number is set if they are to receive SMS notifications.
4️⃣ Click Update to save any changes.
Staff without valid email addresses will not receive booking notifications.
Step 2: Assign Staff to Services
1️⃣ Navigate to Inventory > Services.
2️⃣ Find and edit the service for which staff need to receive notifications.
3️⃣ Go to the Staff & Resources tab.
4️⃣ Add or remove staff members assigned to the service.
5️⃣ Click Update.
Step 3: Enable Staff Notifications
1️⃣ Go to Settings > Notifications.
2️⃣ In the Business Notifications tab, make sure email notifications for staff are enabled or set to 'Both'.
3️⃣ Click Update to save changes
Troubleshooting & FAQs
Verify that the staff member’s email address is correctly entered in Settings > Staff. Also confirm notifications are enabled in Settings > Notifications and the staff member is assigned to the relevant service.
Yes, if SMS notifications are enabled, in credit, and the staff member’s mobile number is provided correctly.
Yes. Only staff assigned to a service receive notifications for bookings of that service.
Need Help?
If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com
Related Articles
How to Manage Notifications for New Bookings
Booking notifications alert you or your team when a new booking is made. They help you stay informed so you can prepare resources, assign staff, and respond promptly. Notifications are managed in two main areas: the Business Notifications tab for ...How to Send On-Demand Email and SMS Notifications
On-demand notifications allow you to manually send email or SMS messages to customers regarding their existing bookings. This is useful for sending important information outside of automatic notification schedules. Step 1: Locate the booking 1️⃣ ...How to Allow Customers to Select the Staff Member Providing the Service
By default, Nabooki automatically assigns an available staff member when a customer makes a booking. However, if you want customers to choose who provides their service, you can enable this option in the service settings. Enable Customer Selection ...How to Manually Add a Booking (Phone, Email, or Walk-In)
Manually adding bookings allows you to record phone, email, or walk-in reservations, ensuring they are managed alongside online bookings in your calendar. You can add a booking in two ways: ? Using the ‘+ Add Booking’ button – This follows the ...How to Choose the Right Service Allows Option: Single, Multiple, or Private Group Bookings
When setting up your service in Nabooki, you need to select a Service Allows option. This controls how many bookings customers can make per time slot and how availability is managed. Nabooki offers three options. A slot is defined by your service ...