Overview

Nabooki provides both the operator and its agents with dedicated reporting tools to track bookings, commissions, and outstanding amounts. This section covers what's available, where to find it, and how to use it for reconciliation.

Merchant Reporting

Order-Level Visibility

Merchant has full visibility at the individual order level for every agent booking, including:

1. Amount payable from agent: The outstanding balance for invoice agents who haven't paid in full.

2. Commission status: Whether commission owed to the agent has been recorded as settled in the platform.

3. Commission owed to agents: For gross bookings where commission is not netted off, the amount the merchant needs to remit to the agent.

4. Settlement status: Whether an order has been sent to accounts for RCTI processing.

Consolidated Statements

For invoice agents, merchant can configure a Consolidated Statement Frequency (daily, weekly, fortnightly, or monthly). The system automatically generates statements covering:

1. All orders with at least one completed booking in the relevant period.

2. Excludes orders already included in a previously sent statement.

These statements support debtor management and help agents reconcile what they owe the merchant.

Agent Reporting

Within the Agent Portal, agents have access to their own reporting view, covering:

1. Total Booking Value: The cumulative value of all bookings made through the agent.

2. Outstanding Amount Payable to the operator: For invoice agents, the total unpaid balance.

3. Earned Commissions: Total commission generated across all bookings.

4. Expected Eligibility Date for Unpaid Commissions: Typically the travel date, when commission becomes payable.

5. Paid Commissions: Includes commissions already settled, including deemed payments for net orders.

Note: This reporting functionality will be refined after initial release, but agents will have full visibility of the status of all their orders from launch.

Reconciliation Process

For Net Bookings (Commission Deducted at Checkout)

Commission is automatically recorded as settled, no manual reconciliation needed. The invoice shows the full service value, with the commission payment applied, leaving a $0 or reduced balance.

For Gross Bookings (Full Price Paid, Commission Owed to Agent)

1. The platform captures the commission amount owed to the agent.

2. Operator identifies these orders via the merchant dashboard.

3. Payment to the agent is made outside the platform via RCTI.

4. The settlement is recorded against the order to update the commission status.

For Invoice Agents (Deferred Payment)

1. Bookings are made without payment.

2. Operator monitors outstanding balances via the Orders Report.

3. Consolidated statements are issued per the configured frequency.

4. Payments received from the agent are recorded against the relevant invoices.