User access levels

Access levels control what each team member can see and do in your Nabooki account, so everyone gets the access their job needs and nothing more.

How it works

Nabooki has six access levels: Manager, Finance, Operations, Super Staff, Staff and Read-only. You choose an access level when you add a user, and you can change it at any time. Only Managers can add users or change their access level.

Access levels at a glance

Access level	Best for	Can do	Cannot do
Read-only (new)	Front-line staff who check guests in	View the diary, timetable and tour manifests. Check guests in with the ticket scanner.	Create, change or cancel bookings
Staff	Team members who make bookings	Everything in Read-only. Create and edit bookings, cancel bookings, mark no-shows, take payments, view and print invoices, add customer notes.	Search all orders, apply promo codes, edit customer records.
Super Staff	Counter and visitor-facing staff	Everything in Staff. See the full bookings list, search all orders, apply promo codes, add and edit customer records, send invoices by email, resend booking confirmations, update their own profile and hours.	Refund bookings, change sessions or services, view reports
Operations (new)	Operational supervisors	Everything in Super Staff. Change session capacity, open new sessions, process refunds, use the dashboard and operational reports, manage promo codes, configure services and products, manage staff and resources, update location, notification and calendar settings.	Manage users or your subscription
Finance (new)	Finance and accounts team	Full reporting and dashboard. Take payments and process refunds. Manage invoices and billing. Manage tax settings, payment gateway settings, Linkly EFTPOS payments and account codes.	Manage users or your subscription
Manager	Account owners and senior managers	Everything in Operations and Finance. Add and manage users, manage your subscription and billing, manage gift vouchers, delete and merge customers, manage business locations.	Nothing is restricted

How to change a user's access level

Only Managers can change access levels.

Click the Profile icon, then select Users.
Find the user and select Edit.
Choose a new Access level from the list.
Select Update.

If the Edit option isn’t showing

Sometimes the Edit option won’t appear next to a user on the Users page. This usually happens for one of these reasons:

The user has access to more than one business. If a team member is linked to more than one Nabooki business, they have the same access level in every business. To change it, follow these steps:

Remove the user from the second business. A Manager of the second business clicks the Profile icon, selects Users, finds the user and selects Delete. The user keeps their Nabooki account and their access to the first business, but they won’t be able to access the second business until step 3 is done.
Change the access level. Now that the user belongs to one business, the Edit option appears for them on the first business’s Users page. Follow the steps in How to change a user’s access level above. The new access level applies to every business the user is linked to.
Contact our support team to add the user back to the second business. Our team will link the user to the second business again with their new access level.

Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.

📧 Email: support@nabooki.com