Reviews & Reputation
Resend customer feedback email
Resend customer feedback email Customers may not receive a feedback survey email for a few reasons: the system sends only one request per service, so repeat customers won't receive another; if your service requires check-in and the customer wasn't ...
Respond to customer reviews
Respond to customer reviews You can respond to customer reviews (feedback emails) three ways on Nabooki. This article walks you through the steps to respond to reviews. Before You Start: Customer reviews (feedback emails) need to be enabled to ...
Setting up Google Reviews
Setting up Google Reviews The Reviews Widget can display your Google Reviews alongside your Nabooki reviews on your website. This guide walks you through enabling Google Reviews in the widget and linking your Google Business Profile so the ...
Understanding reviews
Understanding reviews Nabooki's reviews feature lets customers leave feedback after their booking, and gives you tools to respond, display reviews on your website, and highlight your best feedback. This article explains how the feature works and what ...
Enabling customer reviews (feedback emails)
Enabling customer reviews (feedback emails) Customer feedback emails let you automatically collect reviews from customers after their booking is complete. This guide walks you through enabling feedback emails, viewing the responses, and displaying ...
Popular Articles
Using the Agenda view
Using the Agenda view The Agenda view gives you a chronological list of upcoming bookings, making it easy to see what's on without navigating a full calendar layout. This article explains how the Agenda view works and walks you through using it to ...
Integrating your Nabooki Account with Rezdy
Rezdy integration within Nabooki enables an automatic sync of bookings processed by Nabooki into Rezdy. As soon as your booking is added, changed or cancelled in Nabooki, the system will automatically attempt to create or cancel the relevant booking ...
Using sub-services
Using Sub-Services Sub-services let you offer multiple booking options that share a single schedule, without exceeding the total capacity you've set. They're particularly useful for businesses like fitness studios that run a timetable of classes and ...
Making a test booking
Please note that setup must be complete for this to be able to work. Different ways to make a test booking Using the left navigation menu, go to Online widgets > Booking widget > Book now button For a particular service, using the left navigation ...
How to include a Zoom link in the booking confirmation email
Please note: Account set-up must be complete, the service that is to have the zoom link in the confirmation email must be set up and zoom must already be integrated. Including the zoom link in the booking confirmation email allow the user to join the ...