How to Remove a Promo Code from an Existing Booking

If a promo code has been applied to a booking and needs to be removed (for example, due to a customer request or error), Nabooki allows you to easily remove it from the existing booking.

Note: For full details on creating, managing, and applying promo codes, please see How to Create and Use Promo Codes for Discounts and Specials.

Step 1: Open the Booking Ticket

1️⃣ Using the left navigation menu, go to Schedule > Calendar or Sales > Bookings.
2️⃣ Find and select the booking where the promo code was applied.

Step 2: Check the Payment Tab

1️⃣ In the booking details, navigate to the Payment tab.
2️⃣ Here you will see any promo code or gift voucher applied, along with the discount amount.

Step 3: Remove the Promo Code

1️⃣ In the Discount section of the Payment tab, click the red “X” icon next to the discount to remove it.
2️⃣ The discount amount will disappear and the booking total will automatically recalculate.

Troubleshooting & FAQs

How can I tell if a promo code was applied to a booking?

Check the Payment tab in the booking ticket to see any promo codes or gift vouchers and the discounts they provide.

Can I remove a promo code after payment has been processed?

Yes, simply remove it by clicking the red “X” next to the discount in the Payment tab and save the booking.

The amount owing will now be displayed and payment can be accepted.

Will the booking total update automatically after removing a promo code?

Yes, the total recalculates automatically once the promo code is removed.

What should I do if I want to apply a promo code after booking?

You can manually apply a promo code in the Payment tab by clicking the Apply code button and entering the valid code.

  

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Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com

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