Understanding Orders
Understanding Orders
The Orders List Page gives you a full picture of every transaction in your Nabooki account β payments received, balances outstanding, and the booking details behind each purchase. Use it to track payment status, follow up on unpaid balances, and manage refunds and invoices in one place.
How it works
Every transaction in Nabooki generates an order. The Orders List Page displays each order with the customer's name, Order ID, the service booked, the total amount, any outstanding balance, and current payment status. This makes it straightforward to see at a glance which orders are fully paid, which have a balance remaining, and which may need follow-up.
To find a specific order, use the search bar at the top of the page. You can search by customer name, Order ID, Booking ID, or description.
Order details
Selecting View Order opens the full Order Details page for that transaction. All information related to the order is consolidated here β you won't need to navigate elsewhere to review, manage, or action a payment.
The Order Details page is organised into four sections:
Order Summary
Shows the supporting details for the transaction: the number of active (non-cancelled) bookings linked to the order, the customer's name, email address, and mobile number, and the date and time the order was created (based on your account timezone).
Invoice Summary
Shows a cost breakdown for the order: the total value of booked items, any discount applied, and the final amount after discounts. If no discount was used, the discount value displays as zero.
Transaction Summary
Shows payment activity for the order: the amount paid, any refunds processed, and any remaining balance. From this section you can also take the following payment actions:
- Record a manual payment if the customer paid offline
- Process a payment on the customer's behalf
- Send an online payment request for the customer to complete themselves
π Note: For instructions on sending an online payment request, see: Request Online Payment
View Invoice Button
Selecting View Invoice opens a formatted invoice based on your invoicing and branding settings. The invoice displays the invoice number, customer details, all bookings linked to the order, the total amount and outstanding balance, and payment history.
Apply Code Button
To apply a promo code or Gift Voucher to an order, select Apply Code. Enter the code in the window that appears and confirm to apply it to the order.
Troubleshooting & FAQs
How do I view or download the invoice for an order?
Click View Invoice on the order to access management options. From there, you can:
Preview | Edit | Email | Download | Print
For a detailed walkthrough, view our help article here
A promo or voucher code isnβt applying
Please ensure the code is still valid, has not expired, and is applicable to the selected service.
I canβt find an order I know exists
To ensure a direct match, verify the spelling of the name or search by Order ID or Booking ID.
Need Help?
π¬ Live Chat: Click the chat icon in the bottom-right corner of the screen.
π§ Email: support@nabooki.com
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