Understanding payment gateways

Understanding payment gateways

Understanding payment gateways

A payment gateway lets you accept online payments from customers at the time of booking. This article explains what a payment gateway is, which ones Nabooki supports, and what you need to get started.

How it works

A payment gateway securely processes payment information between your customer and your bank. When a customer pays at checkout, the gateway encrypts their card details, authorises the transaction, and transfers the funds to your account — all in real time.

Once a payment gateway is connected to Nabooki, customers can pay in full or make a deposit when completing a booking. This helps reduce no-shows and removes the need to chase payments manually.

Supported Payment Gateways

Nabooki integrates with the following payment gateways:

  • Stripe: Supports credit and debit card transactions.

  • Square: Designed for both in-person and online transactions.

  • Braintree: Owned by PayPal, Braintree supports various payment methods.

  • eWay: An Australian-based payment gateway that supports local and international payments.

  • PayPal: Allows customers to pay using their credit or debit cards.

  • Kovena: A hospitality-focused payment gateway designed for seamless online bookings, supporting secure transactions and multiple currencies.

Integrate a payment gateway

To enable online payments, you must first integrate one of the payment gateways on your account. 

You can follow the steps and integrate a gateway in our help section - Payment Gateways

Once you have integrated a gateway, head to Setting up Online Payments to enable payments on the service. 

Troubleshooting & FAQs

Can I accept deposits instead of full payments?

Yes, Nabooki allows you to configure your services to accept either full payments or deposits at the time of booking. You can adjust this setting under Setup > Services > Booking Preferences.

How do I process refunds?
Refunds can be managed directly through your Nabooki dashboard. Refer to our guide on How to Process Refunds for detailed instructions.
Can I accept manual payments or offline payment methods?

Yes, Nabooki allows you to track manual payments such as cash, bank transfer, or other offline methods. When marking a booking as paid, you can select the relevant payment method in the system.


What happens if a customer’s payment fails?
If a payment fails, the booking will not be confirmed, and the customer will need to try again using a different payment method.
Can I change my payment gateway after setting one up?
Yes, you can switch to a different payment gateway at any time. However, you must first disconnect the existing gateway before setting up a new one.
Does Nabooki store customer credit card details?
No, Nabooki does not store any customer payment details. All transactions are securely processed through the selected payment gateway, which complies with PCI DSS security standards.
Can I disable online payments and only accept manual payments?
Yes, you can disable online payments by disconnecting your Payment Gateway integration.
 

Need Help?

If you need assistance, contact our support team:
💬 Live Chat: Click the chat icon in the bottom-right corner of the screen.
📧 Email: support@nabooki.com


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