Managing Bookings
Pre-populating booking form fields
Pre-populating booking form fields Nabooki automatically fills in fields using information from a customer's previous bookings, saving you time when creating repeat bookings through the calendar or widget. Before You Start: Pre-populating fields ...
Create a recurring booking
Create a recurring booking Recurring bookings allow you to schedule regular future booking, such as weekly or monthly bookings. This guide walks you through the recurring booking feature and how to make a recurring booking. Before You Start Recurring ...
Managing closed days
Managing closed days To prevent bookings for days that you are closed, you can use the block-out feature. You can blockout dates for your entire location, or for individual staff and resources. In the guide, we'll show you to use the block-out ...
Cancel bookings in bulk
Cancel bookings in bulk You can cancel multiple bookings at once from the Bookings page, without having to open and cancel each one individually. ? Note: You can also cancel bookings from the Customers page, but searching the customers name and ...
Resend the booking confirmation
Resend the booking confirmation If a customer hasn't received their booking confirmation, you can resend it directly from the booking. The resent email is identical to the original confirmation — no additional information is included. Step-by-step ...
Using pencilled-in bookings
Using pencilled-in bookings A pencilled-in booking reserves a timeslot without confirming the booking. This guide explains how pencilled-in bookings work and walks you through creating, confirming, modifying, and cancelling them. What is a ...
About Booking IDs
About Booking IDs Every booking in Nabooki is assigned a unique Booking ID. This ID is the quickest way to locate a specific booking and is also used by customers to manage their reservation online. How it works When a booking is made, Nabooki ...
Managing cancellations
Managing cancellations Cancellation settings are configured through Booking Timing Rules, which can be set up in the Booking Preferences of each service. Please refer to booking timing rules here to learn more. To update your cancellation settings Go ...
Search for a booking
Search for a booking You can search for a customer's booking from two places in Nabooki — the Calendar or the Bookings Page. Both let you search by name, email, phone number, or Booking ID. Search from the Bookings Page Go to Sales > Bookings. In the ...
Add a new booking
Add a new booking You can manually add bookings to your calendar if you have phone, email, or walk-ins. There are various ways to add a booking, depending on how your account and services are set up. We'll walk you through the options below. Add a ...
Cancel or change a booking
Cancelling or changing booking You can cancel or change an existing booking directly from your calendar or bookings list. This guide walks you through cancelling or changing from the bookings list. Before You Start Cancelling a booking won't trigger ...
Reinstating bookings
Reinstating bookings When a booking is cancelled or changed, Nabooki keeps a placeholder in the original time slot — shown as a transparent booking with a red cross. You can use this placeholder to reinstate the booking or remove it from your ...
Fine-tune staff and resources
Fine-tune staff and resources Fine-tuning lets you adjust a staff or resources availability for specific dates without changing its regular schedule — for example, if a staff is only available for half a day. The steps below cover how to fine-tune ...
Managing booking capacity
Managing booking capacity Follow these steps to update the booking capacity for a service for a single session on your calendar. Before You Start: This only applies to multiple or group bookings. If you want to update the capacity for all sessions, ...